FAQs

Ordering & Payment

How do I know my order went through?

You'll get an order confirmation email right after checkout. If you don't see it, check your spam folder or email us at exhibits@clarityexperiences.com.

Can I get a receipt or invoice?

Your order confirmation email is your receipt and works for most expense reports. If you need a formal invoice, a PO number, or tax-exempt handling, email us at exhibits@clarityexperiences.com.

What does the service fee include?

The 35% service fee is already built into every price. It covers order management, equipment delivery, installation, set/strike labor, onsite support for the whole show, and credit card processing fees.

Can I still order after the deadline?

Email us at exhibits@clarityexperiences.com and we'll do our best to help. Late orders depend on equipment availability.

Can I order AV for a meeting room?

Yes. Email us at exhibits@clarityexperiences.com with what you need and we'll put together a custom quote.

Delivery, Setup & Teardown

When will my equipment be delivered and set up?

Our team delivers and installs everything at your booth. AV is the last thing set in the booth build, so you don't need to be there for delivery. We're onsite for the whole show if you need anything.

Can I choose where the monitor goes?

Yes. Send a booth diagram or elevation to exhibits@clarityexperiences.com and we'll place it to match. Otherwise we'll set it where it looks best and are happy to move it onsite. Cords are run neatly and taped down.

Can I switch between a floor stand, wall mount, or table stand?

Yes. All mounting options are the same price. Just email us at exhibits@clarityexperiences.com with the change.

Is the equipment a rental? What happens at the end of the show?

Yes, all equipment is a rental. At the end of the show, leave everything (including cords) in your booth and our team will take it down.

Monitors

What's included with each monitor?

Every monitor comes with a power cable, an HDMI cable, and a remote.

What resolution are the monitors?

1920x1080 HD.

Is the monitor a smart TV?

No. Connect a laptop with the included HDMI cable, or add a Media Player to play content from a USB drive.

What are the monitor dimensions?

Models differ slightly. Approximate dimensions (W x H x D):

32" - 28.4" x 16.5" x 2"

43" - 38.2" x 22.1" x 2.4"

55" - 48.4" x 27.8" x 2"

65" - 57.8" x 33.4" x 2.2"

80" - 73.3" x 43.8" x 3.9"

What orientation are the monitors?

Standard orientation is landscape (horizontal). If you'd like a monitor set up portrait style (vertically), email us at exhibits@clarityexperiences.com.

Do the monitors have sound?

Yes. The built-in speakers are fine for background audio. For anything louder, like a presentation or demo with sound, we recommend adding an audio package.

Are adapters provided?

Every monitor includes an HDMI cable, and adapters are available onsite on request. If you're using a Mac or a newer laptop, we recommend bringing your own USB-C to HDMI adapter just in case.

Content & Media

Can I play content from a USB or thumb drive?

Yes, with a Media Player. The USB ports on the monitors aren't reliable for playback, so please add a Media Player to your order. It loops your content and comes with a remote.

What file types work on the Media Player?

MP4 video works best, and photos (JPG, PNG) work too. PowerPoint files won't play, so export your slides as images or an MP4. H.265/HEVC video isn't supported.

Can you load our content ahead of time?

Yes. Send your files to exhibits@clarityexperiences.com at least 2 weeks before the show and we'll load and test them for you.

Power, Internet & Other Booth Needs

Who do I order power and internet from?

Power and internet are ordered through the venue or its third-party provider.

Do you provide furniture, carpet, graphics, or lead retrieval?

No, we handle AV only. For furniture, carpet, and graphics, contact the show's general contractor. For lead retrieval, contact the show organizer.

Clarity is a full-service production company with creative audio-visual services available to you for your exhibit booth and meeting room needs. Should you require a custom design or more complex additional audio-visual setup for your exhibit booth, please email exhibits@clarityexperiences.com.

Terms and Conditions: To guarantee equipment availability, this order should reach us 21 days prior to the requested start date. On Site orders and orders past the due date are subject to a 30% rush delivery fee. Cancellations received less than 7 days prior to the start date are non-refundable. Other cancellations are subject to a fee equal to 50% of the order.

Contact us.